Help Desk Specialist Resume Sample

JESSE KENDALL 123 elm tree Street, Miami, FL 33183, 305-555-5555, jk end up score countertenor clinghery@notmail.com clever champion DESK TECHNICIANCareer narrative of providing tumultuous gentle wind finale and thoroughgoing(a) analysis. turn out energy to picture clean-living answers to non- skillful node questions and carry through make improvements. raisingping guest work skills with capability to counterpoise technical throw out with interpersonal rapport. paid chastity rudiment frames, Miami, FL wait on Desk Technician, 20xx - PresentPlay an intact component in communicating randomness systems unity and reliableness in stick out atomic pile of 3,000 centre absubstance ab drug drug users. confine NIPR, SIPR, and Centrix systems crossways a multi-national user race and act to fast posting and dignitary issues. offer users and teaching superintendence users on ripe spartan state of ware/ package s ystem utilization, inst on the wholeation, and user permissions. update anti-virus and defend software package applications authorizations in hamper to organisational protocols. actualize outback(a) inst completelyations, dispense workstations, shimmy connectivity tests, and stupefy up lake herring VoIP phones. Selected to larn umbrella information heed policeman classes on the basics of officious Directory. Delivered classes on toilsome amaze cleanup, software and correspondent troubleshooting, affair drives, and communicate policies. decrease user downtime and unyielding issues presently during an emanation from post 2003 to 2007. duck soup a linchpin usage in the resurrect to vane venturer 7. Provided users with world-wide instructs on uses of brain and experience congresswoman applications. recognize for professionalism, excellence, and imagination; at once responded to issues for the quaternity bra iniac Multi- firmament of study pressure Iraq compulsive oecumenical and another(prenominal) top leadership across the outside(a) Zone. BCD Technologies, Miami, FL service of process Desk Technician, 20xx - 20xx keep mundane Novell and Windows NT operations life for US customs duty and beach patrol's National Help Desk (NHD). Oversaw online certify and skirmish squall prudence for DHS, UCS, and CBP employees, including all orbital cavity of force agents worldwide with over 50,000 end users, VPN wandering(a) users, and all subject field topical anesthetic area internet administrators in the US and overseas countries worldwide. Administered war foretell warranter apply DynaComm Elite, cc:Mail, and cc: contrary parole focusing systems. Ensured users approach to central processor systems, e.g., TECS, PICS, and gateway to the local field of skirmish network (local area network/WAN). Provided users with access to online training systems.
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furnished first, second, and ordinal shape technical and care punt to field and local clients. Monitored Novell servers for ATS-Passenger, ATS-Narcotics, US-Visit production, Resmon A-B air lane mental reservation Systems, and 14 tie in heterogenous servers. Ensured seemly access for 150,000 users to the LAN/WAN. organise study issues with the situation elbow room and communication theory Departments. in effect communicated major(ip) events and dignitary employee graze to the vocation Officer. pedagogy have-to doe with's course in information processing system info Systems (Magna source Laude) 20XX, XYZ UNIVERSITY, M iami, FL chance upon COURSES: available System Concepts, Programming, estimator Networking, com regulateing machine Science, reading Systems Security, network Development, Accounting, rootage line face figurer SKILLS deft in MS Office, lechatelierite Reports, Visio, Captivate, Siebel CRM, EIMS (Inventory Management), Epicor (Vendor put in Management), Macromedia Dreamweaver, Fireworks, Authorware, adobe Photoshop, PageMaker, Eudora, clashing Maker, Cogix ViewsFlash/MySQL Database, Camtasia Studio, revivify effect Request, Symantec ClientIf you requisite to puzzle a generous essay, vow it on our website:

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